Your privacy
Privacy Policy
Souf's Tile & Grout respects the privacy of customers and website visitors. This policy explains how personal information is collected, used, stored and disclosed when people contact the business or use the website.
Last updated: 31 August 2026
1. Information we collect
We collect the personal information you choose to share when you contact us. This may include your name, phone number, email address, suburb, the service you are interested in, details about the issue or repair, and any optional photos you upload. We also collect basic technical information through the website platform only where it is needed to operate, secure and troubleshoot the site. Please do not submit unrelated sensitive information, and please avoid including other people or private documents in any photos unless it is genuinely necessary to show the problem.
2. How we collect information
We collect personal information directly from you, through the forms on this website, by phone, by SMS and by email.
3. How we use your information
We use your information to: respond to your enquiry; assess the work and give advice or a quote; arrange a free assessment; deliver the services you request; communicate with you about the enquiry or job; keep reasonable business and service records; operate and protect the website; and meet our legal obligations.
4. Disclosure of information
We share personal information only with trusted providers who help us run the business, including website hosting, online forms, customer relationship management, email and secure storage. We may also share information with professional advisers or authorities where it is reasonably necessary or required by law. Souf's Tile & Grout does not sell personal information.
5. Storage, security and overseas processing
Your information is held in our electronic business systems and in the systems of our trusted providers. We take reasonable steps to protect personal information, but no electronic method of storing or sending information is completely secure. Some of our trusted providers may process information outside Australia, depending on their own arrangements.
6. How long we keep information
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, for business records and to meet applicable legal requirements. We delete or de-identify information when it is no longer reasonably needed, where this is practicable and lawful.
7. Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it. To make a request, email admin@soufs.com.au. We may need to confirm your identity before sharing or changing any details.
8. Questions and complaints
If you have a question or a complaint about how we handle your personal information, email admin@soufs.com.au or call 0438 033 099. We will consider your concern and respond within a reasonable time.
9. External links
This website may link to other websites, including our Linktree page. Those websites have their own privacy practices and policies, which are outside our control.
10. Changes to this policy
We may update this policy when our practices or legal requirements change. The date shown above shows when this policy was last updated. To get in touch about anything else, see our contact page.