Frequently asked
Questions, answered honestly.
The things Sydney homeowners ask us before booking a free leak assessment. Can’t find your question? Just reach out.
Do I really not need to remove my tiles to fix a leaking shower?
In many cases, no. Most shower leaks come from failed grout, cracked silicone or movement around the floor waste rather than the waterproofing membrane itself. We diagnose the actual cause and repair it directly, so you keep your tiles and avoid a full renovation. If a full re-tile or membrane replacement is genuinely the only option, we'll tell you straight.
How do I know if my shower or balcony is leaking?
Common signs include damp or stained carpet outside the shower, water marks on the ceiling below, swollen skirting, a musty smell, or grout that's cracking or staying damp. If you're seeing any of these, book a free leak assessment and we'll help you pinpoint the cause.
What areas do you service?
We're based in Bondi and work across Sydney's Eastern Suburbs and surrounding suburbs within approximately one hour of Bondi. If you're unsure whether we cover your area, just ask.
Are you owner-operated or do you use contractors?
Souf's Tile & Grout is owner operated and uses no contractors. We don't cut corners, we do the job right!
How much will it cost?
Every job is different, which is why we offer a free leak assessment and a clear, upfront quote. You'll know the price and exactly what's included before any work starts, with no surprises.
Will you leave my home clean and tidy?
Yes. We're respectful in the home: we protect your surfaces, clean up after the job, and leave the area as we found it. It's something our clients consistently mention in their reviews.
Do you offer a warranty?
Our work is backed by a warranty and a money-back guarantee. 10 years on showers, baths and indoor regrouts. 2 years on balconies and silicone/caulking works. We'll discuss the specifics of your job and what's covered during your free assessment.
How do I book a free leak assessment?
Call or text 0438 033 099, email admin@soufs.com.au, or fill in the Free Leak Assessment form on this page. We'll get back to you to arrange a time.
Still have a question?
Youssef is happy to talk it through. No pressure, no obligation.
READY TO FIX THAT LEAK?WE’RE HERE TO HELP.

